Project process
Your path to project success – transparent, personal & efficient
Advantages
Clearly structured. Personalised support. Successful together.
Energy efficiency, digitalisation or increased comfort – no matter what goal you are pursuing with us: We accompany you step by step. With a transparent project process, a fixed contact person and a system, your project will be implemented in a targeted manner.
You always know what is happening and what comes next. This turns your project into a tangible result: efficient, plannable and sustainable.
Dedicated contact partners
For maximum transparency and personal support
Clearly defined steps
You always know where you stand and what happens next.
Planned implementation
We implement the project together in the defined times.
Online training & support
So that you can use our solution independently and successfully.
Project process
7 steps to successful implementation
1. Project start
After placing your order, you will receive an order confirmation from us by email. Your personal Customer Success Manager will introduce themselves to you directly. You will receive two suggested dates for a joint kick-off meeting and a link to your digital project folder. This serves as a central collection point for all relevant data relating to your project.
2. Kick-off meeting
At the kick-off meeting, you will meet your Customer Success Manager in person. Together we will discuss
- your goals, framework conditions and technical specifics
- the exact schedule and the individual project steps
- what information we need from you (e.g. room lists, valve photos)
- the planned delivery, configuration and, if necessary, installation of the hardware.
In this way, we create clarity and a common understanding for the further course of the project right from the start.
3. Data collection
In the next step, you enter the required information and documents in the project folder provided. Complete data ensures that the project runs smoothly. To ensure swift implementation, we ask for feedback within 14 days. Of course, your Customer Success Manager will support you personally and quickly at any time if you have any questions.
4. Preparation & dispatch
As soon as your data is complete, we prepare the hardware individually for your building. The devices are preconfigured and tested. We then send them to you, including dispatch confirmation and installation instructions, of course. So you know exactly when what will arrive and how you can prepare.
5. Commissioning
Now it’s time to get down to business: you can choose to commission the devices yourself, together with our Quick Start team or by means of a full installation.
- Self-service: You install the devices yourself with the help of our detailed instructions
- Quick start: We set up your gateways and show you how to install them on site
- Full installation: A technical team takes care of the complete installation, all you have to do is provide access
For all variants: We won’t leave you on your own. If required, your Customer Success Manager will be at your side.
6. Online training
After successful commissioning, you and your team will receive personalised training – digital, efficient and practical. Here you will learn everything you need to know about operating your solution:
- Functions and user interface
- Rule sets and analyses
- Best practices for ongoing operation
In this way, we ensure that you can use your system optimally right from the start.
7. Project completion
After successful commissioning and training, we summarise all the information for you. This is followed by handover to our support team. They will be available to you reliably and competently for all future questions or optimisations, either by email or telephone, depending on the support package.
Ready for your project with Betterspace?
With our clearly structured process, you are guaranteed to reach your goal – on time, in person and future-proof.