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Increase guest satisfaction

Exceed all expectations of your guests with better.guest

Zwei glückliche Hotelgäste stehen an der Rezeption in der Hotellobby

Guest loyalty

Satisfied and happy guests are our common goal

Experience how easy it is to enhance the satisfaction of your guests with the digital guest directory. With our software better.guest you ensure smiling faces and happy guests during the entire Guest Journey.

Personalized​ approach

More ​positive reviews

Intuitive handling

24/7​ infotainment

Guest satisfaction

Bring your service to a new level

The service quality suffers because several employees are unexpectedly ill or all employees are in conversation? Your digital guest directory cannot report sick, and it does not need a break and works just as well at half past four in the morning as it does at three in the afternoon. With the digital guest directory better.guest, each of your guests will have a personal contact. At any time, better.guest is available to support your guests and inform them about all offers and special features of your hotel.

Waiting times and dissatisfied guests, because an employee is not immediately available, are a thing of the past with the digital guest directory. It has never been easier to provide your guests with up-to-date information. Make your guests happy, offer them a completely new guest experience and increase their satisfaction with the digital guest directory.

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Young woman lies happy on the bed in the hotel room


More satisfied guests thanks to perfect information

These days, content is everything! This applies not only to the marketing machinery, but also to you as an hotelier. Because your guests rather read interesting content than irrelevant news. And interesting content ensures an increased interest of your guests. This enhances the satisfaction and thus ultimately ensures your success. So, if you want to be successful, you need better.guest.

Personalized content and personal approach to your guest

Of course, the content of your guest directory can also be personalized. In the conference and MICE hotel industry, the digital hotel information folder can take you a decisive step forward. Provide participants of business meetings with up-to-date schedules or inform your guests about special offers in your hotel restaurant. The digital guest directory makes it possible.

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Evaluation of your guests’ interest for the best possible guest experience

Thanks to the continuous evaluation of the usage data of your guest communication software, you now know exactly what your guests want and how you can make them happy. You can see which content of the digital guest folder is popular among your guests. Use this opportunity and turn new guests into regulars with the help of better.guest! Experience how satisfied guests give positive reviews and become supporters of your hotel.

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Reviews & Quick feedback

Collect positive reviews with the quick feedback feature

Often small things make guests doubt about the overall quality of their hotel stay. This can lead to bad reviews on online rating platforms. With the quick feedback feature, you now have the chance to counteract this immediately. With your digital guest directory, you can send your guests a short satisfaction query via push message. Your guests answer this quickly with one click using a rating scale.

This gives you the opportunity to intervene immediately if a guest is not satisfied with his stay. In the end, you avoid bad ratings and encourage your guest to leave positive ratings. Of course, your guests can also review your hotel easily with the help of the smart and digital guest directory.

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Easier, more comfortable and incredibly fast

You wish for satisfied guests who feel at home at your hotel? That is quite simple with the innovative and smart digital guest directory. With better.guest, your guests order wellness treatments or make a reservation at the hotel restaurant easily from their hotel bed. That is no problem with the digital guest directory.

Give your guests the opportunity to relax in your hotel and recover from the stressful everyday life. Say goodbye to your time consuming, complicated ordering processes, and let yourself be amazed how the digital guest directory helps your guests relax.

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Infotainment at the hotel

More fun, more experiences, more satisfaction

Your new digital hotel information folder leaves nothing to be desired. The multimedia tool for your hotel rooms offers your guests a large selection of games, lots of daily newspapers, magazines and journals as well as Internet access. Guests are happy to read their favorite magazine even when on holiday. On the digital guest directory, they can choose from an extensive selection of sharemagazine and Gold Key Media magazines. The digital versions update themselves and do not need to be replaced manually. This also saves your staff valuable time.

Of course, the smart guest directory also provides your guests with all information about your hotel, the surrounding area, tips for excursions and cultural sights. How much and what content is shown on the in-room tablet or your guest’s device is entirely your decision. Your guests can also make phone calls and listen to the radio with your smart guest directory, all with one single device. This not only saves space, but also offers your guests a completely new experience. Boredom in the hotel room is impossible with the digital guest directory.