Exceed your guests’ expectations with the digital guest directory

Guest satisfaction

Take your service to a new level

Is the quality of service suffering because several employees are unexpectedly ill or all employees are on a call? Your digital guest directory can’t call in sick, it doesn’t need a break and works just as well at half past four in the morning as it does at three in the afternoon. With the digital guest directory, each of your guests will have a personal contact person. At any time, better.guest is there to support your guests and provide information about all your hotel’s offers and special features.

Waiting times and dissatisfied guests because a member of staff is not immediately available are a thing of the past with the digital guest directory. It has never been so easy to provide your guests with up-to-date information. Make your guests happy, offer them a completely new guest experience and ensure increased satisfaction with digital guest directories.

Personalisation

Increase your guest interactions with a personalised approach

Content is everything these days. This not only applies to the marketing machinery, but also to you as a hotelier. After all, your guests are more likely to read interesting content than irrelevant news. And it increases your guests’ interest. This increases satisfaction and ultimately ensures your success. So if you want to be successful, you need a digital guest directory.

Personalised content and a personal approach to your guests

Of course, the contents of your guest directory can also be personalised. From personalised guest greetings to areas of the conference and mice hotel industry, the digital guest directory will take your hotel a decisive step forward. Provide meeting participants with precise schedules or inform hiking groups about special opportunities in your hotel. The digital guest directory makes it possible.

Analyse the interests of your guests for the best possible guest experience

Thanks to the continuous analyses of usage data from the better.guest software, you now know exactly what your guests want and how to make them happy. You can see which content in the digital guest directory is popular with your guests. Use this opportunity and turn new customers into regular customers with the help of better.guest!

Reviews & Quickfeedback

Collect your guests’ positive impressions directly in the hotel room

It is often the little things that make guests doubt the satisfaction of their hotel stay. This can lead to poor reviews on online portals. With Quickfeedback, you now have the opportunity to counteract this immediately. You can use your digital guest directory to send your guests a short satisfaction survey via push message. Your guest can answer this quickly with one click using a rating scale.

This gives you the chance to intervene immediately if a guest is disgruntled. This helps you avoid bad reviews and encourages guests to leave positive reviews. Of course, your guests can also rate your hotel easily with the help of the smart and digital guest directory.

Bookings

Easier, more convenient and incredibly fast

Do you want satisfied guests who feel at home in your hotel? How do you do that? Quite simply with the innovative and smart digital guest directory. With better.guest, your guests can easily book wellness treatments, a table in the restaurant or bicycles for tomorrow’s excursion from their hotel bed. No problem with the digital guest directory.

Give your guests the opportunity to relax in your hotel and recover from the stresses of everyday life. Say goodbye to your lengthy and complicated ordering processes and marvel at how the digital guest directory helps your guests relax.

Infotainment in the hotel

More fun, more experience, more satisfaction

Your new digital guest directory leaves nothing to be desired. The multimedia tool for your hotel room offers your guests a large selection of games, plenty of daily newspapers, magazines and specialised magazines as well as internet access. Guests look forward to reading their favourite magazine while on holiday. On the digital guest directory, they can choose from an extensive range of magazines from sharemagazines and Gold Key Media. The digital versions update themselves automatically and do not need to be replaced. This also saves your staff valuable time.

Of course, your guests also have access to all the information about your hotel, the surrounding area, excursion tips and cultural attractions on the smart guest directory. How much and what content is shown on the in-room tablet or the app is entirely up to you. Listening to the radio is also no problem for your guests with the smart guest directory, and all with a single device. This not only saves space, but also offers your guests a completely new experience. Boredom in the hotel room is not an option with the digital guest directory.

Hoteltechreport

This is how satisfied our customers are

Find out what your colleagues have to say about our digital guest directory and what their experiences have been on Hotel Tech Report.