We are here for you!
Support – Personal. Reliable. Close.
Advantages
We help you further
Whether you’re new to Betterspace or have been with us for a long time, sometimes you just need quick help. And that’s exactly what you get here. Our support is real assistance from people who know your project and your system. We accompany you when things get stuck, when you get stuck – or when you have new ideas that you want to realise with us. You decide how intensively we support you: from free basic to extended premium support.
Contact us
How to reach us
support@betterspace360.com
Monday to Friday (8:00–17:00)
Just write to us, and we’ll get back to you as soon as possible. Depending on your request, you will receive a qualified answer, specific solution steps, or we will get back to you directly with a query.
Tip: If you are currently still in the project implementation phase and have a dedicated contact person in the Customer Success team, you can of course also contact them directly.
Support services
Our support packages at a glance
We differentiate between our free standard support, which is automatically included for all customers, and our support packages, which can be booked for a fee and offer you even more services and personalised support.
Basic Support
Our Basic Support is there for you as soon as your project has reached the operating phase:
- Standard support via e-mail
- Support times:
8:00 a.m. to 5:00 p.m., Monday to Friday, excluding public holidays in Thuringia [GER] - Scope:
Basic troubleshooting - Response time:
5 working days within the support hours - No recovery time
Free of charge
Plus Support
Plus Support is just the thing for anyone who wants a little more:
- Extended support via e-mail
- Support times:
8:00 a.m. to 5:00 p.m., Monday to Friday, excluding public holidays in Thuringia [GER] - Scope:
Basic troubleshooting, instructions and information on functions - Response time:
1 working day within the support hours - No recovery time
€348 per year
Premium Support
Do you value personalised help? Then our Premium Support is the perfect solution for you:
- Premium support via email and phone
- Support times:
8:00 a.m. to 5:00 p.m., Monday to Friday, excluding public holidays in Thuringia [GER] - Scope:
Basic troubleshooting, instructions and information on functions, preferential call acceptance and callback service on the same day during support hours - Response time:
1 working day within the support hours - No recovery time
€1,188 per year
Our support
Why our support is more than just help
At Betterspace, we believe that technology doesn’t work alone, but with the people who operate it. That’s why our support is
- reliable – because you can rely on our response
- understandable – because we don’t use technical jargon
- forward-looking – because we think ahead and don’t just react
We don’t see ourselves as a service provider in the background, but as a partner at your side. And that’s exactly why it’s worth contacting us – early, openly and directly.
Still have questions?
We will be happy to assist you and help you make the right choice.