Find out how to use the digital guest directory to streamline your hotel’s internal processes and improve communication between the departments. Gain your competitive edge and start your digital transformation in the best possible way.
Status Manager Connect your employees with the digital guest directory
As a hotelier, you know perfectly well that all employees appear as a team to the outside world. Inside, however, there are often communication difficulties between reception, housekeeping and kitchen staff. Use the digital guest directory and connect your departments with each other – the Service Mode makes it possible.
The digital guest directory always forwards information to the right department. If a guest orders a second pillow via his digital guest directory, reception and of course house-keeping are informed immediately. Both departments are up-to-date. In case your guest is impatient and enquires at the reception, your receptionist is informed and can intervene. This way, your guests’ requests are always handled in the best way.
More Information Relieve your staff without affronting your guests
Especially your reception staff is often confronted with recurring questions. What are the breakfast times? How long is the SPA open? What is there to see nearby? These questions are certainly familiar to you. And that is not a problem, as long as it is not 5 p.m. and a lot of stressed business men want to check in at the same time. But what if there is already a long queue in front of the counter?
It is quite simple, just refer to your innovative and smart guest directories. Your guests can inform themselves in detail and long queues at the reception are a thing of the past. You avoid recurring questions and always provide your guests with the latest information.
Service Mode With the digital guest directory you always know what’s going on
Another typical situation in hotels: Guests are arriving early. In this case, your front office team has an overview of all rooms at any time, thanks to the Status Manager. Using the digital guest directories, the maids report each room as cleaned, immediately after cleaning and checking it. Your front office team can see the status of the room and the tablet on their reception PC.
In addition, your maids have the possibility to report defects in the rooms directly to the facility management, using the digital guest directories. Thus the smart devices help to streamline the workflow of your departments, save unnecessary journeys and improve communication.
Lean Hotel Processes Less work, more fun
Your maids and room boys will love the digital guest directories. Changing TV guides every Friday, checking analogue room folders and replacing dirty ones will no longer be necessary. Thanks to hundreds of integrated newspapers and magazines, your guests have plenty to choose from. And your housekeeping will have more time to concentrate on cleaning the room.
Dirty room folders with nasty signs of usage are now a thing of the past with the digital guest directory. In addition, your maids don’t need to check the smart directories for completeness.
CMS System Incredibly easy handling thanks to the intuitive control system
Of course, you can change the content of your smart directory by yourself at any time. Don’t worry, you do not need to be a technical genius to do so. Offers and contents are easily entered and changed with the intuitive CMS system iQ Control. At the touch of a button, you can change all information. The only thing you need is a PC and Internet access.
Needless to say, that we will not leave you alone with this. You will receive an extensive training and always have a contact person by your side, just in case something does not work the way you want it to. In addition, iQ Control, the intuitive backend, gives you the opportunity to view current statistics on the use of your digital guest directories and to save reports. Here you also find all your digital guest directories and have an overview of the status of the tablets.
Hotel Chain Management Digital guest directory – everything is updated at the push of a button
It has never been easier to display your latest offers in real time in all hotels in your hotel chain or cooperation. From now on, your digital guest directories have everything under control. Thanks to the hotel chain management feature, it is possible to change and adapt the content of all smart guest directories at the same time. Of course, this works just as easily as updating the information on the guest directories within one hotel.
This significantly reduces the amount of work for all employees and also cuts costs for print materials. From now on, one employee centrally updates all guest directories in your hotels or guest houses. The time required is significantly lowered as it is no longer necessary to inform all employees responsible for updating the guest directories individually. Up-to-date information will reach your guests much faster in the future.
Optimize the processes in the hotel with the smart room directory and Betterspace
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