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Hospitality and digital guest directory – It’s getting personal at the Hotel Erzherzog Johann

The Spa Hotel Erzherzog Johann

Warm hospitality and personal service make the Hotel Erzherzog Johann in Bad Aussee, Austria, something special. Following the hotel’s motto “Every sorrow disappears here”, a quote from the name giver Archduke Johann himself, guests relax in the first-class spa area and let themselves be spoilt with culinary delights in the hotel restaurant – of course, with an impressive view of the Aussee mountain landscape.

The staff here has more time for the guests thanks to digital assistants. The digital guest directory as an app and on tablets in the hotel room makes work noticeably easier. With the smart assistants, work processes in the hotel are faster and more efficient.

“Especially now with Corona we are very happy that we have made the switch to the digital guest directory.”
Gerfried Gaugelhofer, General Manager at Hotel Erzherzog Johann

Feeling good is preprogrammed with the digital guest directory

When guests enter the hotel room, the in-room tablet welcomes them with a personal message. The digital guest directory on the in-room tablet guides them digitally through the hotel, gives them recommendations for leisure activities and provides information about new hygiene measures in the hotel. Outside the hotel, guests carry the digital guest directory in their pocket. As a web app, so completely without download and registration, the guest directory to-go is the perfect travel companion on the smartphone. In order to continue offering the best service even contactlessly, the digital guest directory takes over a large part of the personal communication in the hotel. Individual service and personal contact are at the top of the hotel’s list of priorities. Guests should feel completely comfortable. And this should not change with the new hygiene measures and distance regulations.

As a hygienic alternative, the digital guest directory provides the guests of the 4-star hotel with information. “The guests do not have to do without their newspapers. The hotel information is no longer provided in the form of a brochure, but can be viewed on the tablet. Thus, we can also reduce the risk of infection here without much effort,” explains Mr. Gerfried Gaugelhofer, General Manager of the 4-star hotel.

Upselling, sustainability & quick communication with the digital guest directory

To work more resource-saving is another goal, which the hotelier pursues with the use of the digital guest directory. Now for example, guests cancel the daily room cleaning when they do not need it simply using the tablet. That not only reduces the consumption of water and cleaning agents, but also relieves the cleaning staff. In general, the demand for environmentally friendly measures and sustainability is growing. The avoidance of paper with the help of the digital guest directory therefore plays an important role in the hotel.

Digitization is very important here in the hotel. General Manager Mr. Gerfried Gaugelhofer sees great potential here, not only when it comes to sustainability. Shorter communication channels, increased turnover through upselling and the possibility of shortening various processes are the three biggest opportunities that the General Manager sees in the use of digital assistants in the hotel. The hotel already knows from its own experience how quickly and easily communication with guests and also upselling of various spa offers via the digital guest directory works. The younger generation in particular is very receptive to the digital guest directory. “The older generation is rather skeptical,” says the General Manager of the 4-star hotel.

Guests can also find information about the hotel’s spa paradise via the digital guest directory

The desire for digitization in the hotel

The hotelier advised his colleagues to keep up with the times. Because the implementation of digitization in the hotel is desired. The pressure behind the wish for digitization can become a challenge for hotels. That’s why the General Manager of the hotel Erzherzog Johann is particularly relieved that the cooperation with Betterspace worked so well during the implementation and also in the time after. “One feels well looked after and also the support is very helpful and fast,” says Mr. Gerfried Gaugelhofer.