Guests communication Digitization In Hotels Is In Full Swing – Betterspace Celebrates 600th Hotel Customer

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Digital Guest Directory At Radisson Blu Erfurt

The digital guest directory iQ Tab from Betterspace won over the 600th customer. In the Radisson Blu Hotel Erfurt, guests can now use the digital guest directory to find information about the hotel, cancel room cleaning and book wellness and spa treatments. Here, conference and holiday guests are pampered on the 17th floor with a spectacular wellness and fitness area, including a panoramic view over the city center of Erfurt. With a view of the the Erfurt Cathedral, it is an ideal place to relax and escape everyday stress.

Handover of the digital guest directory in the Radisson Blu Hotel Erfurt

Into The Future With The iQ Tab

Not only the feel-good factor, but also digitalization has a very high value here in the hotel. “The guests are digitally up to date,” explains Michael Rosin, General Manager of the Radisson Blu Hotel Erfurt. It can be a challenge for hotels to keep up with all the digital demands and wishes of hotel guests. This is why Mr. Rosin has decided to use the digital guest directory iQ Tab to speed up digitization in his hotel.

Waste Of Paper? No, Thank You.

Three years ago, General Manager Michael Rosin became aware of digital guest books. Now he has decided to take the next step and replace the ordinary room folders with modern tablets from Betterspace. The fact that no effort for printing room folders is required anymore and that paper consumption is reduced only benefits the dedicated General Manager.

Smart room directory from Betterspace in the Junior Suite of the Radisson Blu Hotel Erfurt

Competent Support During The Installation

The installation process of the digital guest directories went smoothly. After all, Betterspace was able to gather sufficient experience with 599 customers in the past. The smart room folders were delivered ready-to-use to the Radisson Blu Hotel and WLAN access data was already pre-configured. The employees of the hotel only had to switch on the tablet computers and take them to the hotel rooms.

Guest Directory With Impressive Features

The smart guest portfolio was convincing due to its good price-performance ratio and easy handling. “The individual customization to our corporate identity makes the modern tablet something very special for guests,” explains Mr. Rosin. The guest has everything in his sight with the digital guest folder. He can find hotel information from A to Z and up-to-date menus and cancels room cleaning with a finger wipe.

Digital guest directory in the Corporate Design of Radisson Blu

Many Advantages For Guest And Hotelier

But that is not all the smart guest directory can do. Mr. Michael Rosin is delighted with the uncomplicated communication with the guests. “Using push messages, we can reach our guests quickly and without paper and send them information and offers. We really like how we can contact them so quickly,” says Mr Rosin. “In addition, to a certain percentage the guest portfolio boosts the sale of services in the hotel,” adds the General Manager.

Digital Guest Portfolio For Every Age Group

The iQ Tab is also appreciated by guests and the interest is growing. The regular use is reflected in the numerous ratings via the iQ Tab as well as in the service bookings. Mr. Rosin is convinced: “We can really recommend the digital guest information folder. Young and old are motivated to learn more about the hotel and the surrounding area without having to go to the reception desk.” An improvement in the workflow that relieves the staff.

iQ Conference the digital conference control system in the Radisson Blu Hotel

Many Solutions – One Provider

The 282 rooms of the 4-star hotel are equipped with the digital guest folder iQ Tab, the in-house parking spaces have three e-charging stations iQ Charger. But that’s not all. The 11 conference and meeting rooms are equipped with the smart conference control system iQ Conference. In the rooms on the first and 17th floor, the system provides important information about upcoming meetings and conferences for conference guests. “We are proud to support and push the 600th customer with various solutions for the digitization of the hotel industry,” says Alexander Spisla, CEO at Betterspace.