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360° Digitization at the Dorint Hotel & Sportresort Winterberg/Sauerland

Hotel in the Countryside Meets Digitization

The 4-star hotel Dorint Hotel & Sportresort Winterberg in the Sauerland region has been digitally upgraded. The hotel, which is popular with winter sports enthusiasts as well as hiking admirers and nature lovers, will not only delight its guests with numerous sports and wellness offers as well as perfect service, but also with smart and innovative digital helpers. The wishes of the guests were always at the centre of the hotel’s digitization. A decisive factor in the selection of the digitization partner was the ease of use for employees and guests as well as the fact that all digital solutions harmonize with each other.

Digitization on 42.000m²

For Mr. Michel Vogel, General Manager of the hotel, digitization is a very important topic and a key part of his work. ” Digitization has enormous potential. Digital helpers help us to fulfil the wishes of our guests even better. In addition, it is almost impossible in a resort of 42,000 square meters to control everything manually or to be a contact person everywhere at the same time,” says Vogel. The Dorint Hotel & Sportresort Winterberg/Sauerland has now installed five digital solutions from Betterspace.

Digital guest room folder in the layout of the Hotel Dorint Winterberg/Sauerland

360° Digitalization in the Hotel

In 125 rooms, holiday houses and apartments, but also in public areas, restaurants and offices, the solutions offer added value for guests and employees. In addition to a hotel-specific WLAN hotspot solution and a modern VoIP telephone system, a digital guest directory, a smart conference control system and the Smart Home System for hotels iQ Roomcontrol are in use. Thanks to the smart room control iQ Roomcontrol, which controls radiators in the hotel independently of personnel, it is no longer necessary, for example, to control radiators. This relieves the staff and gives them more time for guests.

Perfectly Combined: Advantages of a Digital Guest Directory, …

The director of the Dorint Hotel & Sportresort Winterberg/Sauerland is particularly pleased that his guests are provided with up-to-date information around the clock. The hotel’s rooms were equipped with a smart hotel information folder that displays important information at a glance and draws guests’ attention to offers via push messages. The booking function of the digital guest folder, which makes it possible for guests to book wellness offers or reserve a table in the hotel’s own restaurant “Fürst Richard”, also ensures an increase in turnover.

…Intelligent Room Control Software and Co.

In the same way, the innovative information display iQ Display presents everything important for guests in the lobby 24/7. Communication in the hotel is also supported by the modern VoIP telephone system iQ Phonesystem, which banned the conventional telephone system from the hotel in a future-proof fashion. The hotel director is also enthusiastic about the reduction in heating costs that iQ Roomcontrol has made possible for the hotel. And on top of that, thanks to iQ WLAN, hotel guests always have fast Internet access during their stay.

Digital hotel information folder in the hotel room at Hotel Dorint Winterberg/Sauerland

It’s the combination of digital solutions that makes the difference

“We chose Betterspace as a provider of all the solutions because they work so well together, which significantly improves communication and interaction between the systems,” says Michel Vogel. For example, the central management of all solutions makes it easier to update information on the iQ tab and iQ display. It is also possible to control the heaters equipped with iQ Roomcontrol via the digital guest folder. This and the good price-performance ratio were the decisive arguments why the decision was finally made in favour of the 360° hotel software with the various solutions.

„Digitization has arrived in the hotel industry“

Mr. Vogel advises hoteliers to consider the choice of digital systems carefully, because a balanced relationship between guest and hotel is important. “Digitization has arrived in the hotel industry. Hoteliers should, however, be aware of the purpose they are pursuing with digitization,” the hotel manager emphasizes. Another important point when purchasing digital solutions is how easy it is for hotel guests to use them. After all, even in times of digitalization, it’s important: Never lose sight of the well-being of your guests!